High-Tech Support Professional

1 day ago

Davao City, Davao, Philippines beBeeTechnical Full time $40,000 - $80,000
Remote Technical Support Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team of diverse and talented technical support crew.

This is an excellent opportunity for you to explore emerging technologies in the high-demand Crypto/Blockchain industry, influence our ways of working within a very collaborative environment, and continuously learn from our existing team of experts.

About the Opportunity

  • You will be supported to understand our business processes and be involved in driving impact on the market.
  • You will be a true community advocate, managing and assisting user inquiries on all platforms that we support (Discord, Email, Zendesk, Reddit) using all available information (documentations, KB, online resources, etc.)
  • You will serve as an escalation point for our community/customer experience in high touch escalations and platform incidents. You should be able to gauge customer/community impact and guide decisions with stakeholders with users in mind.
  • You will be accountable for managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date using Zendesk tickets for any and all 1st - 2nd level technical concerns.
  • You will be given the opportunity to exercise your critical thinking skills by establishing the root causes of application errors, and escalating serious concerns to the higher tier support group which may include development, architecture, etc.
  • You are an expert in your field who is expected to contribute in continuously improving the team tools and processes by performing analyses on software application functionality and suggesting enhancements.
Required Skills and Qualifications

About You

  • Motivated by creating a seamless support experience for our global community base.
  • Curious, proactive and self-motivated - A truly passionate life-long learner who loves to work with emerging technologies.
  • Minimum of 3 years of relevant experience in incident management, technical support and System Administration.
  • Knowledgeable in various UNIX/Linux commands and functions.
  • Experience supporting a highly automated and dynamic cloud-environment.
  • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform.
  • Exceptional communication skills - can communicate and operate effectively across multiple departments and stakeholders.
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
  • Curiosity to chase issues to root cause and rollup sleeves to investigate and resolve the unknown.

Highly Desirable Experiences

  • Knowledgeable in Crypto Trading Knowledgeable in Jupyter Notebook Knowledgeable in MySQL Workbench Knowledgeable in Datadog Knowledgeable in Docker and Docker commands Experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP, or Azure Strong System Administration experience Good knowledge of databases, understanding schemas, database structures, and ability to write and debug SQL queries
Additional Information
  • 100% remote work Individual Contractor Flexible payment terms Be part of an organization that is bringing impactful technologies freely available to everyone in the world

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