Enhance Issue Resolution Specialist

5 days ago


Makati City, National Capital Region, Philippines beBeeSupport Full time $100,000 - $120,000
Job Title

The role involves supporting a client in enhancing their issue resolution and distribution process for 24/7 support through Jira Service Management (Atlassian JSM). This includes making recommendations to improve the UX/UI and Ticket Triage process.

Key Responsibilities
  • Analyze and optimize the Knowledge Base and Runbooks for efficient issue resolution.
  • Conduct process analysis to suggest AI and/or RPA automation improvements.
  • Identify opportunities for Observability/Monitoring improvement, such as DataDog, to detect issues at inception.

Requirements:

  • Experience in Application Support Services, ticket management, and Atlassian JSM expertise.
  • Leadership, analytical, and communication skills to collaborate with diverse stakeholders.
  • Experience with Task/Process Automation and Monitoring tools like Datadog.


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