Customer Issue Resolution Specialist

Job TitleThe role involves supporting a client in enhancing their issue resolution and distribution process for 24/7 support through Jira Service Management (Atlassian JSM). This includes making recommendations to improve the UX/UI and Ticket Triage process.Key ResponsibilitiesAnalyze and optimize the Knowledge Base and Runbooks for efficient issue...

Job DescriptionThe Opportunity:We're seeking a skilled customer support specialist to join our team.This critical role is responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.Our company has experienced rapid growth in recent years. Now, we need a driven and...

Job OverviewThe role of a Digital Customer Resolution Specialist involves utilizing exceptional communication and problem-solving skills to effectively resolve customer issues in a professional and timely manner.

Customer Service Expert OpportunityJob OverviewWe are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This critical role is responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.With rapid growth from...

Join us as a Technical Resolution Specialist to make a meaningful impact on our clients' experience.Succeeding in this role requires a unique blend of technical expertise and strong client service skills. If you have 4+ years of experience in resolving complex technical issues, troubleshooting SQL, Linux, networking, and VPNs, we want to hear from you.In...

Job DescriptionWe are seeking a Claims Resolution Specialist to join our team. This role involves reviewing, researching and resolving claims for health plans, commercial customers and government entities.As a Claims Resolution Specialist, you will be responsible for analyzing and identifying trends and providing reports as necessary. You will also ensure...

Remote Claims Resolution SpecialistThe Remote Claims Resolution Specialist will be responsible for investigating and resolving customer claims related to branded and imprinted merchandise. These claims may include imprinting errors, delivery delays, pricing discrepancies, incorrect products, or issues affecting overall product quality and integrity.Key...

Job SummaryA Claims Resolution Specialist is responsible for reviewing and evaluating customer claims, ensuring their accuracy, eligibility, and compliance with company policies. This involves investigating claims, determining validity, and customer settlement amounts while maintaining detailed records and communicating with team leads for approval.Key...

The role of a claims handler involves the review and evaluation of claims assigned to this position. It is essential to attend to inquiries from insured clients and walk-in customers at the assigned location. Additionally, the claim handler must approve LOA within the assigned authority limit if applicable.Maintaining knowledge of claim documentation is also...

About the RoleOur organization is seeking a highly skilled and empathetic professional to fill the position of Customer Complaints Specialist. This critical role involves managing and resolving escalated customer issues, ensuring every customer feels heard and valued.Key Responsibilities:De-escalate and Resolve: Act as the primary point of contact for...