Head, International Issuing Section

2 days ago

Makati City, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱104,000 - ₱130,878 per year

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Position Title: Head, International Issuing Section

Job Summary:

Responsible in managing the investigation and complaint resolution of MBTC cardholders' transactions passing through international ATM terminals as well as inter-subsidiary, BancNet and international network within the prescribed TAT.

Specific Duties & Responsibilities:

  • Supervises the section's operations pertaining to investigation and complaint resolution of issuing international transactions within the prescribed TAT. These transactions include but are not limited to the following:
  • Withdrawal at international ATM
  • International Point-Of-Sale (POS) / e-Commerce
  • Inter-Subsidiary (PSBank)
  • Pesonet

  • Refund

  • Supervises the filing and monitoring of chargeback for Mastercard international issuing transactions.

  • Supervises the investigation of Mastercard (SMS/DMS/AFD) transactions.
  • Performs thorough checking and verification of transactions for adjustment prior to approval.
  • Act as back-up in the checking and approval of on-us and other local bank's adjustment, if any, as well as endorsement to Settlement Department (SD).
  • Conducts investigation/verification of escalated cases/complaints for international issuing transactions.
  • Exercises and executes the check and balance of all investigation activities in consonance with bank's policies and procedures among the staff.
  • Participates/implements appropriate automation project, internal control measures and/or procedures to achieve efficient and improved backroom processes, if any, and as required.
  • Update department's policy via L3 as necessary.
  • Prepares/reviews all section's related reports.
  • Performs other functions that may be assigned from time to time.

Other Details:

Rank: Junior Officer

Unit: Branch Banking Sector / Branch Operations Support Group / E - Banking Division / Reconciliation and Fulfillment Department

Location: GT Capital Tower, Ayala Avenue, Makati

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