Remote Claims Resolution Specialist

1 day ago


Caloocan City, National Capital Region, Philippines beBeeClaims Full time ₱35,000
Remote Claims Resolution Specialist

The Remote Claims Resolution Specialist will be responsible for investigating and resolving customer claims related to branded and imprinted merchandise. These claims may include imprinting errors, delivery delays, pricing discrepancies, incorrect products, or issues affecting overall product quality and integrity.

Key responsibilities will include managing and investigating incoming customer claims, working closely with internal departments to gather relevant information and identify the root cause of the issue, communicating with customers professionally and empathetically throughout the claims process, and coordinating and processing claims resolutions in alignment with company guidelines and authorization levels.

Required skills and qualifications include a minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment, strong analytical and investigative skills, excellent verbal and written communication abilities, ability to handle sensitive situations with professionalism and empathy, high attention to detail and strong organizational habits, and comfort navigating multiple systems, including order management and CRM platforms.

Benefits of this role include a competitive salary package, permanent work-from-home setup, company equipment provided, internet stipends upon regularization, HMO coverage, PTO credits and service incentive leaves, major spring and winter company live events, monthly employee appreciation virtual events, and company-provided career skills training courses.

This is an exciting opportunity to join a dynamic team that values growth and places a strong emphasis on its people-centered culture. If you are looking for a challenging and rewarding role where you can make a real impact, then this is the perfect opportunity for you.

  • Competitive salary package
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses


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