Customer Service Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱4,200 - ₱6,000
Job Overview

As a support specialist, you will provide timely and effective assistance to residents and partners while contributing to platform configuration and business operations.

Key Responsibilities

Support Operations

  • Email and Ticket Support: Respond to inquiries within 4 business hours and resolve issues within 1-2 days using a solutions-oriented approach.
  • Bug Handling: Identify, document, and track platform issues; follow through to closure.
  • Moderation: Maintain community safety and adhere to guidelines (real-time to 2-hour response window).
  • Smoke Testing: Conduct checks before each release or configuration push.
  • Troubleshooting and Impersonation: Reproduce issues, assist users, and close cases within agreed service level agreements.
  • Trackers: Log daily issues, fixes, and trends.

Platform Configuration

  • Community Setup: Configure new communities within 2 business days.
  • Content and Settings: Update content, conduct research, and support planning (24-48 hour turnaround).
  • Data Import: Upload/migrate resident/property/community data (48-72 hour turnaround).
  • Configuration Trackers: Log work and changes as they occur.

Business Support

  • Monthly Business Review Support: Assist in drafting inputs for Monthly Business Review decks by the first of each month.
  • Presentations: Provide data and insights at least 48 hours before presentation timelines.
  • Time and Capacity Planning: Update weekly time tracking to support capacity planning.
  • Cross-Functional Assistance: Provide support for adjacent tasks as needed within one business day.

Success Metrics (SLAs and Quality Bars)

  • Respond to emails within 4 business hours and resolve issues within 1-2 days.
  • Moderate responses within real-time to 2 hours.
  • Report bugs within 24 hours and track to closure.
  • Configure communities within 2 business days.
  • Update content and settings within 24-48 hours.
  • Import data within 48-72 hours.
  • Draft MBR inputs by the first of each month.
Required Skills and Qualifications
  • Experience in customer support, operations, or success (tech/SaaS or community/property platforms preferred).
  • Excellent written English and calm problem-solving skills.
  • Comfort with ticketing tools and issue trackers (e.g., helpdesk/Jira-style), and Google Workspace/Excel.
  • Basic QA/UAT mindset; able to follow checklists and SLAs precisely.
  • Bonus: Experience with community moderation, data imports/CSV hygiene, or light configuration work.

Benefits

This role offers a shared workload with defined service level agreements and regular working hours.

  • Customer Service Excellence Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeExcellence Full time ₱4,800 - ₱6,400

    Job Description:The Customer Service Excellence Specialist plays a pivotal role in delivering exceptional service by collaborating with the Customer Experience Supervisor and a team of support agents. This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence. The ideal candidate...

  • Customer Service Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,500,000

    Job Title:A Customer Service Specialist is an essential role in delivering exceptional client experiences and resolving inquiries efficiently.About the Position:This is a unique opportunity to leverage your customer service expertise in a fast-paced environment.The ideal candidate will have excellent communication skills, a strong work ethic, and the ability...

  • Customer Service Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱50,000 - ₱70,000

    As a customer-centric professional, we seek an exceptional Customer Service Specialist to join our team.Key Responsibilities:Deliver prompt and effective communication to customers via phone, email, and chat, ensuring their needs are met with empathy and understanding.Diligently diagnose and resolve customer issues, leveraging problem-solving skills and...

  • Customer Service Expert

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Customer Support SpecialistThe role of Customer Support Specialist is a unique opportunity to deliver exceptional customer experiences and work from home. With a focus on SaaS and B2B cloud-based software, this position requires strong written and verbal communication skills, business English proficiency, and previous experience in customer support or a...

  • Customer Service Professional

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeSpecialist Full time ₱40,000 - ₱60,000

    Remote Customer Service & Data Entry SpecialistWe are seeking a skilled Customer Service & Data Entry Specialist to join our team. In this role, you will be responsible for managing customer interactions, processing orders, and maintaining accurate data entry.Key Responsibilities:Customer Service: Respond to inquiries, resolve order issues, process refunds,...

  • Healthcare Customer Service Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱200,000 - ₱250,000

    Job TitleWe are seeking a Healthcare Customer Service Specialist to fill this key role. This position involves handling customer inquiries, providing solutions and consulting on products with care and professionalism.ResponsibilitiesReceive and respond to customer calls, emails and messages in a timely and courteous mannerConduct research to find answers to...

  • Customer Service Representative

    1 week ago

    Mandaue City, Central Visayas, Philippines Angkas Full time ₱500,000 - ₱1,000,000 per year

    Angkas' mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities. The Customer Experience Associate, will play a crucial role in setting up the foundations for making this happen - from identifying customer needs, responding to customer...

  • Customer Service Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱14,500 - ₱17,600

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.Your primary responsibility...

  • Remote Customer Service Representative

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱400,000 - ₱800,000

    Customer Support SpecialistWe are seeking a professional and empathetic individual to provide fast, accurate support to customers via chat, email or phone.The ideal candidate will use Gorgias and Shopify to manage tickets and stay informed on product updates and support practices to ensure a consistent customer experience.Provide timely and effective support...

  • Customer Service Representative

    1 day ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱25,000 - ₱35,000 per year

    The Sales Support Specialist / Order Management Specialist / Quoting Specialist is responsible for the accurate and timely preparation of telecom service quotes and order support. This role primarily supports U.S.-based enterprise customers, partners, and sales teams throughout the pre- and post-sales lifecycle.While AT&T quoting experience is highly...