Customer Service Excellence Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeExcellence Full time ₱4,800 - ₱6,400
Job Description:

The Customer Service Excellence Specialist plays a pivotal role in delivering exceptional service by collaborating with the Customer Experience Supervisor and a team of support agents. This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence. The ideal candidate brings a proactive mindset, strong communication skills, and a passion for creating seamless customer experiences across all touchpoints.

This specialist manages customer emails and chats in a highly personalized and professional manner. They take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis. Additionally, they identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.

Responsibilities include managing customer interactions, resolving complex issues, and contributing ideas to improve customer service efficiency and effectiveness. This specialist also takes full ownership of KPIs and consistently strives to meet or exceed targets with dedication and accountability.

Required Skills & Qualifications:
  • Bachelor's degree required; post-secondary education preferred but not required
  • Minimum of 3 years' experience in customer service, or a similar type of role
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred
  • Ability to work well in a team environment
  • Fluency in English written skills
  • Ability to work under tight timelines
  • Proven track record of meeting and/or exceeding KPIs
Benefits:
  • Opportunity to work in a fast-paced, start-up environment
  • Collaborative team atmosphere
  • Chance to grow and develop professionally
Others:
  • Ability to thrive in a dynamic work environment
  • Genuine interest in helping people and delivering exceptional service

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