Customer Advocate Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeSupport Full time $900,000 - $1,500,000
Customer Support Role Overview

This position involves providing top-notch support to e-commerce clients by helping them understand, utilize, and troubleshoot our testing platform.

The Responsibilities:
  • Deliver exceptional customer experiences by responding promptly to inquiries.
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
  • Become a product expert to answer questions quickly and accurately.
  • Manage multiple conversations simultaneously and ensure timely resolution of all tickets.
  • Collaborate with internal teams on escalated or complex issues.
  • Identify trends in support issues and share insights with relevant stakeholders.
Key Qualifications
  • Proven experience in merchant support, customer support, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to multitask, stay organized, and manage time effectively.
  • Comfortable wearing multiple hats and adapting to changing priorities.
Why This Role is Ideal

This opportunity offers a chance to make a meaningful impact in the lives of customers and contribute to the growth and success of the company. We value teamwork, customer satisfaction, and continuous improvement.

Benefits

We offer competitive salary and equity packages, flexible vacation and PTO policies, and opportunities for professional development and growth.

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