Digital Customer Advocate

2 days ago

Cabuyao, Calabarzon, Philippines beBeeSupport Full time $45,000 - $60,000
Customer Success Representative

We are seeking an experienced Cross-Functional Support Specialist to provide high-quality support to our global customers.

This is a full-time, remote position that offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience.

About the Role
  • Provide exceptional digital marketing support to our customers globally
  • Handle inbound and outbound customer service activities via live chat, email, phone, and video conferencing
  • Respond to customer inquiries about product details, technical support, billing issues, and more
  • Log support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing system
Key Responsibilities
  1. Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction
  2. Assist with onboarding and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices
  3. Prepare periodic reports for the management team
Required Skills
  • Minimum of 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English. Fluency in multiple languages is a plus
  • Excellent interpersonal skills; comfortable and proficient in customer interactions
  • Ability to uphold customer relationships, professionalism, and high ethical standards
Bonus Points
  • Experience in software support (especially SaaS)
  • Familiarity with ticketing systems such as Zendesk
  • Experience with CRM software (e.g. Salesforce, Hubspot, Pipedrive)
  • Account management experience with a focus on client relations
Growth Opportunities

This role offers opportunities for professional growth and development, including training and mentorship programs.

Why Join Us?

We value our employees and offer a supportive work environment, competitive compensation, and benefits package.

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