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Logistics Operations Assistant

2 weeks ago

Cebu City, Central Visayas, Philippines beBeewarehouse Full time ₱3,000 - ₱6,000

Warehouse Support Specialists play a vital role in ensuring the smooth operation of our US warehouse. Their responsibilities include collating orders that need to be processed within the day, ensuring they are fulfilled by the US team on time. They help track orders and coordinate with the Supplier Management team to prevent duplicate orders. Additionally, they process refunds for customer returns and communicate with the Customer Service team regarding any issues with the received products. If an order cannot be fulfilled, they ensure it is escalated to the Customer Service team so that customers are notified. Furthermore, Warehouse Support Specialists are responsible for filing cases with Amazon to obtain reimbursement for lost FBA items and damaged MFN returns. This requires strong attention to detail and organizational skills. They must also be able to quickly communicate with other key departments to ensure all concerns for the day are fixed.