Client Experience Manager

3 days ago


Manila, National Capital Region, Philippines Satellite Office Full time

Satellite Office is a leading provider of supply chain management services.

About the Role

The Operations Team Member will be responsible for assisting our onshore team with creation and adjustments of quotes, reading and interpreting floor plans, creating measure sheets and orders, reviewing orders for accuracy, handling reworks and alterations, monitoring workflows, and liaising with suppliers and installers.

Key Responsibilities:

  • Quoting and Pricing: Assist in creating and adjusting quotes for high-end clients.
  • Floor Plan Analysis: Evaluate and mark up floor plans of residential homes.
  • Order Processing: Generate and process measure sheets and orders based on client requirements.
  • Order Review: Collaborate with the operations team to review and verify orders for accuracy.
  • Reworks and Alterations: Assist in managing reworks, alterations, or changes to orders.
  • Workflow Monitoring: Track order progress through systems to ensure timely delivery.
  • Liaison with Suppliers: Coordinate with suppliers and internal teams to ensure smooth order fulfillment.

Required Skills & Experience:

  1. Minimum 3 years of relevant experience.
  2. Experience with floor plans: Ability to read and interpret architectural drawings and window schedules.
  3. Proficiency with computer systems: Quick learner with the ability to master new software platforms.
  4. Attention to detail: Strong focus on accuracy and precision in quoting, ordering, and supply chain management.
  5. Communication skills: Excellent verbal and written communication skills for liaising with suppliers, sales teams, and internal stakeholders.
  6. Team player: Ability to work collaboratively in a fast-paced, deadline-driven environment.
  7. Problem-solving skills: Aptitude for resolving issues related to orders, supply chain, or workflow challenges.
  8. Bonus: Knowledge of window furnishings or related construction industry experience.

About Us

  • We value collaboration, innovation, and mutual support.
  • Career growth opportunities are available within a growing industry.


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