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Client Experience Manager

2 weeks ago

Manila, National Capital Region, Philippines CommPeak Limited Full time

We are seeking a dedicated Customer Care Professional to oversee and address all customers' needs by providing accurate, professional pre and post-sale service.

Responsibilities Include:
  • Providing exceptional customer service to our large base of customers
  • Resolving queries and managing customers' requests through e-mail, chat, or phone call within an agreed acceptable timeframe
  • Managing and taking ownership of the resolution process for all customer-related issues, including following up to ensure timeliness of resolution
  • Communicating with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services
  • Working in collaboration and providing additional support to other teams within the organization as needed
  • Maintaining up-to-date knowledge and assimilating quickly to new products and services, processes, programs, regulations, etc.
  • Contributing to maintaining accurate and up-to-date inventories, databases, and knowledgebase
  • Escalating issues or concerns to the relevant person/department as needed in a timely and accurate manner

Key Skills and Qualifications:

  • Excellent customer service skills
  • Effective communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong teamwork and collaboration skills
  • Knowledge of industry trends and developments
  • Ability to maintain accurate records
  • Strong analytical and critical thinking skills