Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

We are seeking skilled technical support professionals to join our team of experts. In this role, you will provide timely and effective assistance to customers experiencing technical issues with their hardware, software, or networks.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network problems
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Candidate Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.

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