Service Excellence Manager

2 weeks ago


Davao City, Davao, Philippines Apollo Technologies, Inc. Full time
Job Title: Service Excellence Manager

A challenging role has become available at Apollo Technologies, Inc. for a dedicated and results-driven Service Excellence Manager to lead our customer service team in delivering exceptional service.

The ideal candidate will possess strong leadership skills, excellent communication and problem-solving abilities, and a deep understanding of customer needs.

Key Responsibilities:

  • Lead and motivate the customer service team to achieve exceptional customer satisfaction
  • Develop and implement strategies to improve customer experience and loyalty
  • Analyze customer service data and metrics to identify areas for improvement
  • Build and maintain relationships with customers and internal stakeholders

Requirements:

  • 5 years of experience in customer service or related roles
  • Bachelor's degree in business, management, or a related field
  • Strong leadership and management skills
  • Excellent written and verbal communication skills
  • Ability to adapt to changing customer needs and business requirements

Benefits:

  • Competitive salary of PHP 120,000 per month
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

This is a full-time position based in Davao City, with an 8-hour shift from Monday to Friday.



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