Assistant Coordinator

19 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeCoordinate Full time $1,100 - $1,500
Job Title:

Assistant Coordinator


Job Description:

This role coordinates all aspects of vendor and homeowner follow-up to ensure timely and continual progress on every maintenance request, providing proper resolution. The Assistant Coordinator will handle a ticketing system, working on 90% of tasks, and may make low-volume outbound calls to vendors if necessary.


Responsibilities:
  • Work Order follow-up with vendors, managers, and homeowners via tickets, phone, and emails.
  • Escalate work orders to senior managers for status or additional information.
  • Handle difficult conversations with homeowners or vendors, de-escalating as needed.
  • Prioritize and review work orders in detail to correct mistakes and ensure the right steps are taken.
  • Run work order reports.
  • Process incoming email work order updates from managers, vendors, and homeowners.
  • Assist with ongoing maintenance and updates to department policies/procedural manuals (SOPs), including profiles.
  • Other projects assigned by the Department Manager.

Requirements:
  • Competitive salary based on experience.
  • Remote work option.
  • 13th month pay.
  • Medical care allowance/HMO.
  • Holiday bonus.
  • Paid PTOs.
  • High school diploma.
  • Three years' experience in BPO/call center setting.
  • Strong verbal and writing skills.
  • Remote work experience.
  • Dedicated workstation at home required.
  • Minimum typing speed of 30 words per minute.
  • Experience in property management a plus.
  • Familiarity with Zendesk preferred.

Technical Requirements:
  • Operating systems: Windows 10/11 or macOS.
  • CPU: 1.8 GHz or faster processor.
  • RAM: 2 GB or more.
  • Hard drive: 128 GB or more (preferably solid-state drive).
  • Minimum 50 Mbps internet speed.

Employment Details:
  • Mid-senior level position.
  • Full-time employment.
  • Administrative job function.
  • Staffing and recruiting industry.

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