AP Payment Resolution Specialist

16 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱6,000,000 - ₱7,200,000
AP Specialist

This role requires a detail-oriented professional with strong communication and problem-solving skills.

Key Responsibilities:
  • Handle customer inquiries regarding payment status, invoice issues, and account updates.
  • Address inquiries related to payment status, rate verifications, customer remittance requests, customer disputes, aging statements, short/overpayment inquiries, agent corrections, and setup requests.
  • Investigate and resolve carrier/factor payment disputes, incorrect payments, and claims issues.
  • Elevate complex cases to the supervisor or onshore team when necessary.
  • Track problem resolution and update carriers promptly.
  • Document and process NOA/LOR requests, credit forms, and billing adjustments.
  • Identify recurring issues and suggest process improvements.
  • Provide training support to new hires by sharing real-case examples.
Skill Requirements:
  • Excellent verbal communication skills.
  • Detailed-oriented approach.
  • Ability to investigate and resolve complex issues.
  • Strong analytical and problem-solving skills.
  • Effective time management and prioritization skills.
About This Role:

This AP specialist role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills. The ideal candidate will have 2-3 years of experience in AP help desk, AR, logistics, or customer service, preferably with call center experience.

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