
Disputes Resolution Specialist
24 hours ago
As a Disputes Resolution Specialist, you will be responsible for engaging directly with clients to facilitate optimal outcomes for their claims. You will uphold a high standard of customer service and ensure that all customer communications are accurate and professionally composed.
You will work closely with the New Zealand Operations team to deliver services that align with the established service level agreements and comply with applicable external regulatory requirements. Your role will also involve ensuring that all services delivered meet the ANZ Group's strategic objectives, policies, procedures, and standards.
Key aspects of this role include:
- Engaging directly with clients to resolve disputes
- Upholding a high standard of customer service
- Ensuring accurate and professional communication with customers
- Working closely with the New Zealand Operations team to deliver services
The ideal candidate will have strong attention to detail, excellent communication skills, proficient investigative and problem-solving abilities, and the capacity to manage and navigate challenging situations effectively.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Benefits include access to health and wellbeing services and flexible working options so that our people can 'make work, work for them'. We continue to grow our professional services capabilities to support our customers around the world and are proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
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