Debt Resolution Specialist

23 hours ago

Quezon City, National Capital Region, Philippines beBeeCollections Full time ₱250,000 - ₱500,000
Job Overview

We are seeking a skilled Collections Specialist to assist customers in managing their delinquency by understanding their financial situation and providing appropriate solutions. This role involves balancing effective collections with empathy, ensuring a positive customer experience while minimizing risk for the company.

About the Role

The successful candidate will engage with customers through various communication channels to offer guidance on repayment options, educate on delinquency, and help them regain financial stability.

Main Responsibilities
  • Customer Engagement: Initiate contact with delinquent customers to provide payment assistance and education on delinquency.
  • Digital Collections: Leverage digital channels to remind customers of outstanding balances and repayment options.
  • Delinquency Education: Educate customers on the impact of delinquency and guide them through repayment solutions.
  • Effective Payment Negotiation: Understand customers' financial situations and negotiate feasible payment arrangements.
  • Payment Tracking and Follow-Through: Monitor customer commitments, follow up on agreed payments, and ensure timely resolution of overdue accounts.
Requirements
  • At least 2 years of Collections experience.
  • Background in Call Center or Collections (voice or digital).
  • Strong Communication Skills: Clear, professional interaction with customers via calls, emails, and messages.
  • Negotiation Skills: Ability to understand customer situations and reach suitable payment agreements.
  • Problem-Solving Skills: Capable of assessing delinquency issues and offering effective solutions.
  • Customer Service: Empathetic, solution-focused support while maintaining professionalism.
  • Technical Skills: Proficient in Excel, Word, and Outlook for documentation, tracking, and communication.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service, Finance, and Management
Industries
  • Financial Services, Collection Agencies, and Banking

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