Front Desk Leader

5 days ago

Pasay, National Capital Region, Philippines beBeeSupervisor Full time ₱1,200,000 - ₱1,500,000

We are seeking a highly skilled Front Desk Supervisor to join our team.

Job Description

The Front Desk Supervisor is responsible for managing the front desk operations, ensuring smooth and efficient customer service delivery. The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong attention to detail.

Key Responsibilities:

  • Review and endorse created tickets with complete/required attachments to the processing unit.
  • Handle escalated concerns from CS Assistants.
  • Coordinate with other concerned units in resolving clients' concerns.
  • Coordinate with appropriate resources for resolution of urgent concerns and escalate critical issues to the Manager or CSDH.
  • Monitor CS Assistants' daily transactions (assisted Sales Support/MA vs created tickets).
  • Conduct performance evaluation of CS Assistants.
  • Be abreast with all organization's products, services, procedures, and guidelines.
  • Ensure 100% accuracy of all encoded information in the system, as authorized.
  • Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients.
  • Participate effectively in team meetings.
  • Keep herself sound, dress, and act as professional at all times.

Requirements

To succeed in this role, you will need:

  • A background in real estate; At least 3 years' experience in customer service.
  • Credibility - Demonstrates honesty, trustworthiness, and commitment in all forms of transaction, with sound moral and strong ethical principles at work.
  • Communication - Above average oral and written communication skills; ability to use positive language to steer a conversation toward a positive outcome; exudes confidence when interacting with clients.

Benefits

This role offers:

  • Full-time employment
  • Mid-Senior level position
  • Customer Service job function

What We Offer

We offer a competitive salary and benefits package, including:

  • A chance to grow your career
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

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