Front Office Associate

2 days ago

Pasay, National Capital Region, Philippines Anchor Land Holdings Inc. Full time

Principal Purpose of Job (Job Summary)

Front Office Associate serves as the first point of contact for guests, ensuring a warm welcome and a seamless check-in/check-out experience. This role is responsible for handling reservations, guest inquiries, and front desk operations while delivering exceptional customer service.

Job Duties & Responsibilities

• Greet guests professionally upon arrival and provide a smooth check-in/check-out process.

• Assist guests with inquiries about hotel services, amenities, and local attractions.

• Handle guest complaints and requests in a prompt and courteous manner.

• Ensure a personalized experience for VIP guests and repeat customers.

• Process room reservations through phone, email, or online booking platforms.

• Maintain accurate guest records, including payment details and special requests.

• Assign rooms based on guest preferences and hotel availability.

• Handle billing, payments, and refunds securely and accurately.

• Prepare daily reports for the front desk and management.

• Ensure all front desk equipment and supplies are well-maintained.

• Handle phone calls, emails, and guest correspondence professionally.

• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.

• Work closely with concierge and bell staff to facilitate guest services.

• Relay important hotel policies, promotions, and events to guests and staff.

• Maintaining and managing reservations, including modifications and cancellations, is a part of their daily duties.

• Being familiar with and executing emergency procedures, such as fire alarms or medical emergencies.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

• Communicate services and amenities of the hotel to guests.

  • Front Office Associate

    2 days ago

    Pasay, National Capital Region, Philippines One Selah Hotel Full time

    ROLE OVERVIEW:Represents the hotel to the guests throughout all their stay. Determines a guest's reservation status and identifies how long the guest stays. Helps guests complete their registration cards and assigns them to their respective rooms, while accommodating special requests whenever possible.Verifies the guest's payment method and follows the...

  • Office Associate

    1 week ago

    Pasay, National Capital Region, Philippines Forza Group Corporate Office Full time

    OPEN POSITION: Office Staff (Financial Audit Department)QualificationsGraduate of Accountancy or Financial ManagementPreferably with at least 1 yr. experience but fresh graduates are welcome to applyAbove average computer skills.Good organization skills.Tasks & ResponsibilitiesExternal auditing and taxationAble to file and manage documents...

  • Office Associate

    1 week ago

    Pasay, National Capital Region, Philippines Super Shopping Market Inc. (SM Hypermarket) Full time

    Role DescriptionThis is a full-time, on-site role for an Office Associate located in Pasay. The Office Associate's day-to-day tasks include providing administrative assistance, handling office administration duties, managing customer service interactions, and supporting basic accounting functions. The role requires effective communication skills to ensure...

  • cbs - collections associate

    6 days ago

    Pasay, National Capital Region, Philippines Metrobank Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Advisement Evaluation Department Associate-Registrar's Office

    2 days ago

    Pasay, National Capital Region, Philippines Asian Institute of Maritime Studies (AIMS) Official Full time

    Job RequirementsQualificationsMust be Bachelor's Degree holder (Preferably degree in Information Technology or Computer Science)Attended seminars in Customer Service, Audit/Accreditation as applicable and related to the positionWith at least six (6) months relevant work experience in enrollment in HEIComputer literate and be familiar of the MS Office...

  • Front Desk Officer

    2 days ago

    Pasay, National Capital Region, Philippines RCAdvantage Full time

    Bruno's Services Corporation, a renowned full-service barbershop with over 30 years of experience. Bruno's Barbers has established itself as a brand synonymous with premium barber services, offering a classic yet relevant, manly, and reliable grooming experience to men of all ages.Core ResponsibilitiesHandles customer reception and customer concerns.Directs...

  • cbs - collections officer

    4 days ago

    Pasay, National Capital Region, Philippines Metrobank Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Facilities Engineering Management Officer

    2 days ago

    Pasay, National Capital Region, Philippines Newport World Resorts Full time

    JOB SUMMARYThe Facilities Engineering Management Officer (Electrical Engineer) supports the day-to-day operations and infrastructure of the company's properties through hands-on work and administrative functions. This role ensures the delivery of safe, efficient, and well functioning workplace environment.RESPONSIBILITIESOversee and coordinates decorative...

  • Internal Audit Officer

    1 week ago

    Pasay, National Capital Region, Philippines Newport World Resorts Full time

    JOB SUMMARY:The Internal Audit Officer leads straightforward audits by planning, guiding Associates, performing complex audit tasks, and reviewing work. They communicate with auditees and report results to management. They may also work independently or as part of a team on audits, using critical thinking for complex areas. As a Lead Auditor, they evaluate...

  • Credentialing Associate

    2 weeks ago

    Pasay, National Capital Region, Philippines -1df5-4f6f-8f63-0a7f85ef1e37 Full time

    Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.We navigate complex industry landscapes to drive transformative outcomes, helping businesses...