Technical Operations Manager

4 days ago

Manila, National Capital Region, Philippines High Scale Ai Full time

About High Scale Ai:

We are a leading creative agency dedicated to delivering impactful solutions for our clients. Our team is composed of diverse and talented individuals who are passionate about pushing the boundaries of creative expression.

The Director of Technical Operations plays a crucial role in overseeing the day-to-day functions of the advertising agency, ensuring that all processes run smoothly, efficiently, and effectively. This leadership position involves optimizing workflows, managing resources, and fostering collaboration across departments to deliver outstanding client work on time and within budget.

Key Responsibilities:

  1. Operational Leadership
    1. Develop and implement operational strategies to support the agency's goals and growth.
    2. Oversee day-to-day operations, ensuring efficiency, productivity, and quality standards are met.
    3. Streamline processes to improve project delivery and resource allocation.
  2. Resource Management
    1. Manage staff allocations, ensuring the right talent is assigned to projects.
    2. Oversee hiring, onboarding, and performance evaluations in coordination with HR.
    3. Balance workloads across teams to prevent burnout and ensure high productivity.
  3. Financial Oversight
    1. Collaborate with finance to manage budgets, monitor profitability, and control operational costs.
    2. Identify cost-saving opportunities while maintaining quality and client satisfaction.
    3. Analyze financial data to ensure projects are delivered within budget constraints.
  4. Process Optimization
    1. Develop and refine workflows and processes to ensure efficient project execution.
    2. Implement project management tools and technologies to support team productivity.
    3. Conduct regular reviews of operational practices and make data-driven improvements.
  5. Client and Project Delivery
    1. Ensure projects are delivered on time and meet client expectations.
    2. Collaborate with account managers, creative teams, and production staff to resolve bottlenecks.
    3. Address operational challenges that may impact client satisfaction.
  6. Collaboration and Communication
    1. Foster a culture of communication, collaboration, and continuous improvement.
    2. Serve as a liaison between leadership, clients, and internal teams.
    3. Facilitate regular status meetings to monitor progress and address issues promptly.
  7. Compliance and Risk Management
    1. Ensure compliance with industry standards, regulations, and agency policies.
    2. Identify potential risks and develop contingency plans to mitigate them.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Advertising, or a related field.
  • 7-10 years of experience in operations management, preferably within an advertising, marketing, or creative agency.

Essential Skills:

  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in project management tools (e.g., Air, Monday, Trello).
  • Ability to analyze data and drive strategic decisions.
  • Budget management and financial acumen.

Personal Attributes:

  • Problem-solving mindset and ability to make sound decisions under pressure.
  • Detail-oriented with a commitment to excellence.
  • Adaptable to changing priorities and client needs.
  • Team-oriented with a focus on collaboration and mentorship.

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