Remote Technical Support Specialist
22 hours ago
Are you a detail-oriented and analytical problem solver looking for a challenging role?
Job DescriptionThis is an excellent opportunity to leverage your technical skills and provide exceptional remote support. As a Technical Support Specialist, you will be responsible for reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.
You will work independently, utilizing your CRM/ticketing system proficiency to manage and update support tickets efficiently. Additionally, you will communicate effectively with customers, addressing their needs and concerns.
This role requires strong written/verbal communication and troubleshooting skills, as well as the ability to work collaboratively as part of a team. If you possess a passion for technical support and are eager to take on new challenges, this may be the ideal position for you.
Required Skills and Qualifications- Technical Support Experience: Minimum 1 year of experience in technical support, preferably in a remote setting.
- CRM/Ticketing System Proficiency: Familiarity with Google Suite, Microsoft Suite, and other relevant systems.
- Communication and Troubleshooting Skills: Strong written and verbal communication skills, as well as the ability to troubleshoot technical issues effectively.
- Team Player: Ability to work collaboratively as part of a team, contributing to creating and improving knowledge base materials.
- Work from Home: Enjoy the flexibility of working remotely.
- Paid Time Off: Receive paid time off to recharge and focus on personal priorities.
- Opportunities for Growth and Promotion: Take advantage of opportunities for career advancement and professional growth.
- Manage and Update Support Tickets: Utilize your CRM/ticketing system proficiency to efficiently track and update support tickets.
- Troubleshoot Technical Issues: Effectively troubleshoot technical issues and document resolution steps.
- Communicate Effectively: Communicate with customers, addressing their needs and concerns.
- Contribute to Knowledge Base Materials: Collaborate with the team to create and improve knowledge base materials.
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