Careers - Medical Records Retrieval Specialist

2 weeks ago

Porac, Philippines beBeeMedical Full time ₱400,000 - ₱520,000

Medical Records Retrieval Specialist Needed

About the Role

As a Medical Records Retrieval Specialist, you will play a pivotal role in the medical records retrieval process. You will ensure that every intake request is accurate, complete, and optimized for downstream success.

Key Responsibilities
  • Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
  • Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
  • Add all identified providers to the request in the admin app.
Request Creation & Quality Control
  • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in ~90% of cases.
  • Prepare accurate base forms and generate complete submission packets.
  • Conduct a thorough QA review of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
Request Assignment & Escalation
  • Assign requests to the appropriate records team member based on workload and utilization.
  • Identify and escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
  • Coordinate with law firms' case managers to resolve missing or conflicting information.
Requirements
  • Prior experience requesting medical records from providers on behalf of law firms.
  • Strong attention to detail, small errors can cause significant delays in the record's retrieval.
  • Proficiency with Adobe and PDF editing/combining tools.
  • Excellent written and verbal communication skills.
  • Proactive problem-solving mindset and ability to manage multiple requests simultaneously.
Bonus Points
  • Familiarity with Chartswap or other medical records exchange platforms.
  • Experience in U.S.-based legal or healthcare settings.
  • Spanish-speaking proficiency (a plus, but not required).

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