Customer Service Operations Specialist

15 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱4,000 - ₱8,000
Job Description

The primary responsibility of this role is to analyze customer service operations and provide actionable insights to enhance the overall customer experience. This involves monitoring, measuring, and optimizing customer interactions in alignment with organizational objectives.

Key Responsibilities
  • Evaluate customer service performance data to identify areas for improvement.
  • Analyze metrics such as first contact resolution, response time, and customer satisfaction to inform business decisions.
  • Collaborate with cross-functional teams to implement enhancements and process improvements.
  • Develop and maintain dashboards, reports, and presentations to support management review.
  • Provide insights to support training programs and knowledge base development.
Required Skills and Qualifications

Legally eligible to work in PH as an Independent Contractor

Strong fluency in written and verbal English

You must have your own laptop/computer and secure, high-speed, secure internet access

2+ years of experience in customer service analysis, business analytics, or related roles

Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and BI Tools (Power BI preferred)

Skilled in documentation, research, and resolution of issues

Able to prioritize and manage multiple tasks independently while maintaining accuracy

Discreet and professional in handling sensitive information

Strong interpersonal and negotiation skills; able to work diplomatically across teams

Collaborative, helpful, and customer-focused with a proactive approach

Benefits
  • Salesforce expertise
  • Industry knowledge: consumer goods, food & beverage, hospitality
  • Experience in manufacturing or service-driven environment

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