B2B Customer Service Expert

21 hours ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $60,000 - $80,000
Customer Support Specialist Role

We are seeking a detail-oriented and proactive Customer Support Specialist to join our B2B Operations team. This role involves being the primary point of contact for business clients, ensuring a smooth and professional experience through timely support.

Main Responsibilities:

  • Provide exceptional support via email and chat.
  • Handle client inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with internal teams to deliver top-tier service.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.

Required Skills & Qualifications:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Proficiency in CRM and ticketing systems (e.g., Zendesk).
  • Experience handling multiple client accounts or working in a fast-paced environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.

Location & Working Hours:

  • Remote.
  • New York time zone

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