Elevate Customer Experience as a Team Lead

5 hours ago


Lipa City, Calabarzon, Philippines beBeeService Full time $60,000 - $75,000
Customer Service Leadership Role

We're seeking a seasoned professional to lead our customer service team with vision, expertise, and passion. As a Customer Service Team Lead, you will be responsible for motivating, mentoring, and elevating our support teams to deliver exceptional service for e-commerce brands.

Key Responsibilities:
  • Minimum 3 years of leadership experience in a customer-facing environment.
  • Proven track record in e-commerce customer service, including Shopify, BigCommerce, or Amazon experience.
  • Strong command of the English language, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Ability to manage KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Capacity to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Day-to-Day Activities:
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.


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