Customer Support Team Lead Position

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱8,000,000

Job Description

  • You will be responsible for leading and developing a team of customer support specialists to deliver exceptional client and user experiences.
  • You will oversee daily support operations including ticket management, call queues, and escalations.
  • You will monitor team performance, set key performance indicators, and ensure service levels are consistently met.
  • You will handle complex customer issues and serve as the point of escalation for high-priority cases.
  • You will collaborate with cross-functional teams to resolve issues.
  • You will conduct coaching sessions, team huddles, and performance reviews to foster growth and accountability.
  • You will identify process improvements and contribute to building a scalable support infrastructure.

Required Skills and Qualifications

  • You must have professional English fluency.
  • You must have experience using Salesforce.
  • You must have strong leadership and coaching skills with the ability to motivate and develop a team.
  • You must have at least 3 years of experience in customer support with at least 1 year in a supervisory or team lead role.
  • You must have strong organizational and multitasking abilities.
  • You must have excellent communication and interpersonal skills.
  • You must be a fast learner with adaptability in a fast-paced environment.

Benefits

  • This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.

Working Conditions

This role is ideal for someone who is passionate about delivering exceptional customer support and thrives in a dynamic environment.

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