Customer Experience Manager

21 hours ago

Mabalacat, Central Luzon, Philippines beBeeRepresentative Full time ₱200,000 - ₱300,000
Job Overview

This role offers a unique opportunity to work in an international company with a dynamic and supportive environment.

The Customer Service Representative plays a crucial part in ensuring client satisfaction by managing orders efficiently from intake to invoicing. Working closely with internal teams and clients, the CSR maintains operational excellence and clear communication.

Key Responsibilities
  • Review incoming orders for accuracy, margin requirements, and artwork readiness
  • Coordinate timelines with vendors and ensure orders are aligned with client expectations
  • Track orders through production and delivery, updating the WIP dashboard daily
  • Respond to client questions, requests, and updates in a clear, concise, and timely manner
  • Escalate challenges proactively, offering solutions and ensuring follow-through
  • Maintain consistent updates with both internal stakeholders and external vendors
  • Communicate with vendors to request and deliver quotes from factories to clients
  • Proactively follow up with vendors and clients to keep all parties informed throughout the order process
  • Ensure timely and accurate invoicing of completed jobs
  • Handle simple bookkeeping and billing reconciliation tasks
  • Monitor job status to prevent missed billing or delivery issues
  • Maintain up-to-date order status in CRM and WIP tools
  • Flag inefficiencies or risks and participate in workflow improvement efforts
  • Adhere to team best practices for naming, notes, and internal communication
  • Request and evaluate quotes from international vendors (e.g., China, Vietnam, Cambodia)
  • Identify and recommend the best pricing options to the sales team based on availability and cost

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