Evaluations Coordinator

20 hours ago


Mabalacat, Central Luzon, Philippines beBeeQuality Full time ₱700,000 - ₱1,000,000
Role Summary

A Quality Assurance Analyst monitors customer interactions to assess performance and provide actionable insights.

Key Responsibilities:
  • Evaluate call quality, customer service, and adherence to established standards.
  • Score calls based on KPIs such as communication, approach, and resolution outcomes.
  • Deliver timely written feedback to clients and stakeholders.
  • Design and manage QA scorecards and data visualization dashboards.
Requirements:
  • Minimum 3 years of Quality Assurance experience with a proven track record.
  • Exceptional communication and time management skills.
  • Proficiency in Excel and Google Suite applications.
  • Unwavering trustworthiness and ability to maintain confidentiality.
  • Strong attention to detail and sound judgment.


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