Strategic Customer Experience Professional

3 days ago

General Santos, Soccsksargen, Philippines beBeeAnalysis Full time ₱800,000 - ₱1,000,000
Job Title:

Customer Experience Champion

Drive business growth by delivering exceptional customer experiences.

Career Opportunities Available.

Main Responsibilities:

  • Manage service levels for all internal and external locations, lines of business, and products according to contractual agreements and internal goals.
  • Provide timely communication regarding performance to interested parties.

Required Skills and Qualifications:

  • Process data for real-time performance analysis.
  • Obtain quantifiable performance figures to make critical recommendations addressing account performance issues.
  • Manage and monitor the queue against attainment of passing service levels.
  • Respond proactively with action plans for account activities through continual communication with management.
  • Communicate vital information to key decision-makers.
  • Escalate relevant information on account performance to management and ensure proper documentation on major incidents.
  • Stay updated on new policies and procedures addressing day-to-day issues of specific accounts.
  • Provide information on key issues and challenges in attaining service levels and devise necessary responses to resolve such matters.
  • Ensure passing service levels for each Operations account by engaging in real-time management of the queue.

Benefits:

Work with a team that values innovation and exceptional customer experience.

Opportunities for career growth and development.

Join a dynamic and collaborative work environment.

Contribute to creating strategic roles in growing businesses.

Other Information:

Act as the central point of communication for account performance.

Keep up-to-date on industry trends and best practices.

Continually improve processes and services to meet customer needs.

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