Exceptional Customer Experience Professional

2 days ago


General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱2,000,000
Job Overview

This role focuses on delivering exceptional customer experiences through timely and professional service.

As a Senior Customer Advocate, you will play a crucial part in connecting customers with the right solutions to their inquiries and complaints.

Collaborating with internal and external teams is essential in handling customer needs effectively.

  • Deliver top-notch customer service with empathy and courtesy.
  • Identify and document issues, prioritizing and resolving them efficiently.
  • Evaluate opportunities for continuous process improvement and make informed recommendations.
  • Stay up-to-date on product and service knowledge to provide accurate information to customers.
Key Responsibilities
  • Interact with customers via email, phone, or chat support to address their concerns.
  • Collaborate with cross-functional teams to meet customer needs.
  • Maintain accurate records of customer interactions and issue resolutions.
Requirements
  • Bachelor's degree in any field.
  • A minimum of three years of experience in customer-facing roles (email, phone, or chat support).
  • Previous experience supporting software as a service (SaaS) products is an asset.
  • Familiarity with cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Strong reading comprehension, verbal, and written communication skills.


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