Exceptional Customer Service Representative Wanted

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $50,000
Job Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients.

We're looking for an enthusiastic Customer Service Agent to support various customer service initiatives. In this role, you'll assist customers with inquiries and provide exceptional service.

This is a wonderful opportunity to contribute to high-impact projects with well-known brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, please complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Required Skills and Qualifications

Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

At MCI, your hard work deserves recognition and rewards.

We offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from Us:

We understand the importance of balance and support, which is why we offer:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning

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