Training & Development Lead
7 days ago
Company Overview:
TDCX Philippines is an award-winning and fast-growing BPO company that offers a rewarding career path for those who aspire to do more and achieve more.
We work with the world's most loved brands and have a diverse team of talented individuals who are passionate about delivering exceptional results.
Job Description:
The Training & Quality Lead plays a crucial role in creating and executing strategies for leadership development, ensuring that our leaders have the skills and competencies needed to succeed.
This includes developing programs that narrow competency gaps, providing coaching and mentoring, evaluating performance and quality standards, and managing resources and schedules.
Key Responsibilities:
- Creates and executes training plans to develop leaders' skills and competencies
- Develops and implements training materials and resources
- Evaluates training effectiveness and identifies areas for improvement
- Collaborates with other departments to identify training opportunities
- Provides coaching and mentoring to leaders
Requirements:
To be successful in this role, you will need:
- A minimum of two years of college education
- At least three years of experience in conducting leadership training
- Strong problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
- Ability to design and deliver training programs
What We Offer:
As a valued member of our team, you can expect:
- Competitive remuneration and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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