Training Program Development Manager
5 days ago
Neksjob Corporation is a leading provider of business process outsourcing solutions. Our mission is to deliver exceptional customer experiences through innovative training programs.
Job Description
We are seeking an experienced Training Program Development Manager to oversee the development and execution of training programs. The primary focus will be on managing a team of trainers and content developers/writers, overseeing the development of training curriculum, content, learning materials, methodologies, and performance evaluation processes.
Responsibilities:
- Conduct performance trends and training needs analysis to identify areas for improvement.
- Review, design, and develop (when necessary) training curriculum, content, learning materials, methodologies, and performance evaluation processes.
- Generate, review, and distribute required training reports to Operations Leads and/or Clients.
- Maintain and track relevant training data to monitor effectiveness and impact.
- Assist with team-specific reporting activities, including productivity reports, end-of-shift reports, and other operations-related reports related to trainees' performance.
Requirements:
- At least 7 years of experience in Training and Development.
- At least 2 years of experience in the Contact Center or BPO industry.
- At least 5 years of experience as a team lead.
- Experience in business training, professional development, research, and workshops is an advantage.
- Excellent presentation and communication skills.
- Ability to implement end-to-end training needs analysis (TNA).
- Ability to analyze performance trends and implement targeted interventions to address performance gaps.
- Knowledge of Adult Learning Theory.
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