Business Development Manager

1 day ago

Antipolo City, Calabarzon, Philippines beBeeClientSuccess Full time ₱1,800,000 - ₱2,400,000
Client Success Coordinator

The Client Success Coordinator plays a vital role in delivering exceptional client experiences by overseeing the onboarding process, ensuring quality assurance and driving successful service fulfillment.

Key Responsibilities:

  • Client Onboarding & Integration
    • Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.
    • Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines.
    • Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.
  • Strategic Direction and Analysis
    • Understand the Client's business, their needs, and other unique factors to ensure the service plan is tailored to their needs, not a cookie-cutter approach.
    • Ensure CSMs have a deep enough background on Paid Advertising to be able to have meaningful conversations with clients regarding strategic direction, allocation of resources, and campaign performance.
  • Quality Assurance & Service Fulfillment
    • Ensure all deliverables meet the agency's quality standards before being sent to the client.
    • Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality.
  • Client Relationship Management & Communication
    • Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
  • Retention & Growth
    • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.

Day-to-Day:

  • Establish a cadence for check-ins with all Paid Ads Clients (Minimum once a week).
  • Keep the department organized with updates and outstanding tasks.

Required Skills and Qualifications:

  • Proven experience in client success, account management, or a related marketing role is required.
  • The ideal candidate will have strong organizational skills, attention to detail, excellent communication and relationship-building skills, and a problem-solving mindset.

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