Business Process Support Specialist

8 hours ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱1,440 - ₱2,880

Job Title: Business Process Support Specialist

About the Role:

We are seeking an experienced Business Process Support Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring exceptional customer service and efficient resolution of technical and operational inquiries for multiple clients.

Key Responsibilities:
  • Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Maintain accurate and up-to-date records of client interactions and service requests.
  • Provide exceptional customer service through various channels, including email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Provide basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Escalate complex technical issues to appropriate teams as needed.
  • Meet and exceed defined Service Level Agreements (SLAs) and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client and company standards.
  • Monitor and report on performance metrics.
  • Demonstrate flexibility in scheduling to accommodate varying client needs and time zones.
  • Quickly adapt to new processes, tools, and client requirements.
Required Skills:
  • Proven experience in a customer service or support role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and analytical abilities.
  • Basic technical aptitude and the ability to explain technical concepts to non-technical users.
  • Proficiency in using various communication and productivity tools (e.g., email, chat platforms, CRM systems).
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Flexibility to work varied shifts as required.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity for career growth and professional development.
  • A collaborative and inclusive team environment.
  • A chance to make a real impact in a rapidly growing organization.
About Our Organization:

We are a recognized global business process outsourcing organization that delivers exceptional value and specializes in Customer Support, Tech Support, Customer Success, and Back Office Support.

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