Service Excellence Manager

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time $40,000 - $55,000
Job Title: Service Excellence Manager

We are seeking a seasoned leader to helm our customer support teams. This key role demands a results-driven manager with 3+ years of experience in customer service, excellent English communication skills, and familiarity with support tools like G Suite or Zendesk.

Your Key Responsibilities:
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Requirements:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Strong command of English, both written and spoken.
About This Role:

This is an exceptional opportunity to make a meaningful impact on our customer experience. If you're passionate about delivering outstanding service and leading high-performing teams, we want to hear from you

What We Offer:
  • A dynamic work environment that fosters growth and development.
  • Competitive compensation and benefits package.
  • Ongoing training and support to help you succeed.

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