Process Excellence Manager

2 days ago

Pasay, National Capital Region, Philippines Teleperformance Full time $60,000 - $120,000 per year
  1. Lead and manage process improvement projects using Lean Six Sigma methodologies
  2. Collaborate with cross-functional teams to analyze workflows and identify areas for enhancement
  3. Develop and maintain process maps, SOPs, and documentation for key operations
  4. Monitor and report on KPIs and performance metrics to track improvement impact
  5. Conduct training sessions and workshops to promote process excellence across teams
  6. Support the adoption of automation tools and digital solutions to streamline operations
  7. Ensure compliance with industry standards and best practices

Required Skills:

  1. Lean Six Sigma Yellow or Green Belt certification
  2. Minimum of 3–5 years of experience in process improvement or operations management
  3. Strong analytical and problem-solving skills
  4. Excellent communication and interpersonal abilities
  5. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint)
  6. Experience in project management and cross-functional collaboration

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