Customer Service Manager

4 weeks ago

Pasay, National Capital Region, Philippines Michael Page Full time
  • Opportunity for Career Growth
  • Growth and Learning Opportunities

About Our Client

This opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.

Job Description

  • Lead and manage the customer service team to ensure exceptional service delivery.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Handle escalated customer inquiries and complaints effectively and professionally.
  • Monitor and analyze customer service metrics to identify areas for improvement.
  • Collaborate with internal teams to resolve service issues and enhance processes.
  • Train and mentor team members to develop their skills and performance.
  • Ensure compliance with company policies and industry standards in customer service operations.
  • Prepare and present reports on customer service performance to senior management.

The Successful Applicant

A successful Customer Service Manager should have:

  • A strong background in managing customer service teams, ideally within the Transport & Distribution industry.
  • Excellent communication and problem-solving skills to address customer needs effectively.
  • Proven ability to analyze data and implement strategies for service improvement.
  • Familiarity with customer service tools and technologies.
  • A results-oriented mindset with the ability to motivate and lead a team.

What's on Offer

  • Permanent position with opportunities for career growth in a reputable organization.
  • Comprehensive training and professional development programs.
  • Collaborative and supportive work environment.
  • A chance to make a meaningful impact in the Transport & Distribution industry.
If you are passionate about delivering excellent customer service and ready to take on a leadership role, we encourage you to apply today.
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