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Technology Service Delivery Manager

1 week ago

Makati City, National Capital Region, Philippines Realbase Full time

We are seeking a seasoned IT professional to join our team as a Technical Lead at Realbase. In this role, you will be responsible for leading day-to-day IT services and supporting IT activities locally and remotely.

The Technical Lead will oversee the daily management of IT services, ensure all systems and networks are monitored, maintained, and functioning effectively, and provide technical guidance to junior staff.

The main responsibilities for this role include:

  • Leading IT Operations: Oversee the daily management of IT services, ensuring all systems and networks are monitored, maintained, and functioning effectively.
  • Supervising IT Support: Lead a team of junior IT staff, providing technical guidance and managing escalations to resolve technical issues promptly and efficiently.
  • Delivering IT Solutions: Assist in delivering new applications, systems, and technologies, ensuring smooth integration and operation within the existing IT infrastructure.
  • Ensuring Security Compliance: Uphold IT security protocols and procedures, ensuring compliance with relevant standards and practices.
  • Managing IT Assets: Oversee the inventory of IT assets, including hardware, software licenses, and office equipment, ensuring proper management and accountability.
  • Financial Management: Utilize standard financial systems to capture IT Infrastructure budget requirements.
  • Supporting Remote Operations: Provide helpdesk services and IT support for local and remote employees, ensuring seamless IT systems and services operation.
  • Continual Service Improvement: Identify, document, plan, and deliver improvements based on feedback and learnings on an ongoing basis.

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization.