
Remote Customer Support Professional
19 hours ago
Work arrangement is fully remote. You will be working on an 8-hour shift schedule during off-peak hours aligned to US East Coast and Asia-based client time zones.
- Example shifts may run between 6:00 AM - 2:00 PM GMT+8 with flexibility for week one of onboarding.
As a key member of the team, you will provide support to law firm clients during off-hours through Zendesk tickets and live chat inquiries.
You will troubleshoot basic platform issues or user confusion including document upload errors and account access. You will also reference and interpret the company's internal guidebook to deliver accurate and helpful support.
Escalation of complex issues internally and following through until resolved will be your responsibility. Additionally, you will design, draft, and implement SOPs for CSR workflows, ticket handling, escalation paths, and resolution standards.
Tagging recurring issues for process improvements or documentation updates and participating in QA/bug testing when new product iterations are released to flag potential customer-impacting issues before launch will also be part of your duties.
Finally, you will assist with ad-hoc admin tasks including guidebook updates, FAQ documentation, and internal support coordination.
-
Customer Support Professional
13 hours ago
Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,500 - ₱3,500We are seeking a dedicated and customer-focused support professional to join our growing team.Job Description:This role involves providing exceptional support to customers via email, chat, and phone in Spanish and English. You will be responsible for resolving customer issues efficiently, maintaining a positive attitude, and ensuring customer...
-
Customer Support Professional
18 hours ago
Lipa City, Calabarzon, Philippines beBeeSupport Full time $4,420 - $11,110Job Title: Support RepresentativeCustomer Service Representative (Remote)We are seeking a skilled customer service representative to handle inbound calls, emails, and chats.Responsibilities include:Providing exceptional customer service via phone, email, and chat.Boosting website sales conversion by assisting visitors and resolving inquiries.Managing...
-
Remote Customer Support Professional
15 hours ago
Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱400,000 - ₱500,000Job DescriptionWe are seeking a skilled and experienced customer support professional to join our team. As a Customer Support Executive, you will be responsible for providing exceptional support to our clients during off-hours, including responding to inbound tickets and live chat inquiries.Your primary goal will be to deliver accurate and helpful support to...
-
Professional Customer Support Representative
12 hours ago
Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,500,000Remote Customer Service OpportunityThis is an exciting role to provide exceptional service to clients and their customers as a key member of our customer service initiatives. You will play a vital part in delivering outstanding service, handling inbound and outbound calls professionally, resolving customer issues efficiently, researching and retrieving...
-
Customer Support Professional
15 hours ago
Lipa City, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000About This RoleThis is an exciting opportunity to serve as a frontline liaison between our organization and customers, providing timely and effective support via various communication channels.Key responsibilities include responding to customer inquiries, clarifying needs, and resolving issues in a professional manner.Maintaining compliance with relevant...
-
Customer Support Professional
12 hours ago
Lipa City, Calabarzon, Philippines beBeeCommunication Full time ₱1,980,000 - ₱3,013,600Customer Support Professional OverviewThis is a pivotal role that necessitates effective interaction with customers to resolve inquiries within predetermined service level agreements.Responsibilities:Address and resolve customer inquiries in a timely manner.Escalate issues to internal teams for investigation and resolution.Develop expertise in all aspects of...
-
Customer Support Specialist
18 hours ago
Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱40,000Are you looking for a dynamic and engaging customer support role?This job requires the ability to interact with customers via live chat, resolving their inquiries and issues in a timely and professional manner.You will provide accurate and helpful information about products and services, as well as assist customers with placing orders and processing...
-
Remote Technical Support Specialist
13 hours ago
Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200Job TitleWe are seeking a remote support professional to provide exceptional assistance to customers.About the Role:The ideal candidate will manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution steps.Communicate effectively with customers to address their needs.Requirements:A minimum of 150 Mbps...
-
Remote Customer Support Specialist
13 hours ago
Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000Job OverviewThis role involves supporting customer service initiatives for a diverse portfolio of clients. To be successful, you will need to be enthusiastic, able to think critically and thrive on creating memorable customer experiences.The ideal candidate will have prior call center experience, strong proficiency in English, both written and spoken, and...
-
Technical Support Professional
18 hours ago
Lipa City, Calabarzon, Philippines beBeeSupport Full time $40,000 - $55,000Job DescriptionWe are looking for a skilled professional to join our remote team as a Technical Support Specialist. This role involves delivering exceptional technical and functional support to customers, including Neobanks and MFIs. As a member of our team, you will assist clients with product configurations, troubleshooting, and best practices to maximize...