Remote Customer Support Specialist
1 day ago
This role involves supporting customer service initiatives for a diverse portfolio of clients. To be successful, you will need to be enthusiastic, able to think critically and thrive on creating memorable customer experiences.
The ideal candidate will have prior call center experience, strong proficiency in English, both written and spoken, and reside within a reasonable distance from our office.
Main Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues through effective problem-solving.
- Research and retrieve information to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow established procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Must be 18 years or older
- High school diploma or equivalent
- Prior call center experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
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