Customer Support Professional

1 day ago


Lipa City, Calabarzon, Philippines beBeeCommunication Full time ₱1,980,000 - ₱3,013,600
Customer Support Professional Overview

This is a pivotal role that necessitates effective interaction with customers to resolve inquiries within predetermined service level agreements.

Responsibilities:
  • Address and resolve customer inquiries in a timely manner.
  • Escalate issues to internal teams for investigation and resolution.
  • Develop expertise in all aspects of our services, prioritizing customer needs in decision-making.
  • Continuously identify and address trending issues to improve the customer experience.
Requirements for Success
  • Experience in a CS environment, preferably B2C.
  • Strong communication and decision-making skills.
  • Self-motivation, organizational skills, and analytical approach to problem-solving.
  • Effective interpersonal skills for stakeholder communication.
  • Ability to work under pressure with varying deadlines and priorities.
Desired Skills/Experience
  • Knowledge of general operations within financial services or FinTech.
  • Experience working in CRM systems.
  • Understanding of KYC and/or AML regulations.


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