IT Director of Technology Operations

6 days ago

Manila, National Capital Region, Philippines beBeeTechnologyDirector Full time ₱4,000,000 - ₱5,000,000

The IT Director of Technology Operations will oversee technology operations and infrastructure for a large multinational company. This strategic role aligns regional technology functions with global enterprise standards, ensuring high availability, security, and performance of all IT systems.

Key Responsibilities:
  • Collaborate with business and technology leadership to define and execute IT goals across sites.
  • Lead strategic IT initiatives and manage the implementation of enterprise solutions locally.
  • Serve as the primary technology point-of-contact for site leaders and operational stakeholders.
  • Drive programs that improve IT service delivery, security, compliance, and infrastructure performance.
  • Oversee local execution of global IT strategies while maintaining alignment with company-wide technology standards.
  • Manage vendor performance, service levels, and root cause analysis of infrastructure-related issues.
  • Maintain compliance with enterprise policies, regulatory standards (e.g., PEZA), and information security requirements.
  • Support contact center technology operations, ensuring productivity and infrastructure scalability.
  • Lead and mentor cross-functional teams, both internally and through vendor partnerships.
Requirements:
  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • 15+ years of experience in IT with 3+ years in a leadership role managing BPO/shared services infrastructure for 4,000+ users.
  • Proven experience in Contact center and enterprise applications EUS, network, and datacenter infrastructure.
  • Leading matrix teams and managing third-party vendors.
  • Strong background in program/project management (Agile/Waterfall), including SAFe framework.
  • Excellent written and verbal communication skills; able to engage senior business and IT stakeholders.
  • Deep understanding of IT compliance, cybersecurity, and business continuity best practices.
  • Willingness to work night shift and respond to emergencies 24/7.
Desired Skills & Attributes:
  • Certified SAFe professional preferred.
  • Strong business acumen, decision-making, and problem-solving skills.
  • High attention to detail and ability to manage complex technology programs.
  • Ability to drive change and manage transformation in a fast-paced, dynamic environment.

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