Operations Project Coordinator

23 hours ago

Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱7,200 - ₱7,800

Job Title: Operations Manager

Role Overview

We are seeking a highly organized and proactive individual to manage the day-to-day operations of our program. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work independently.

  • Key Responsibilities:
  • Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
  • Manage the weekly content drip and communications
  • Handle participant enrollment, tagging, survey tracking, and progress reporting
  • Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
  • Live Call Support & Group Coordination
  • Coordinate weekly group calls with the health coach, including planning the format and flow
  • Set up Zoom links, send reminders, manage recordings and post-call uploads
  • Attend and administer all live Zoom sessions:
  • Admit participants from the waiting room
  • Handle breakout room assignments and timing
  • Monitor chat, technical issues, and support participant needs
  • Flag follow-up tasks from calls
  • Video & Resource Management
  • Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
  • Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
  • Organize and maintain all assets in Google Drive
  • Participant Support & Community Management
  • Answer emails and community messages with professionalism and empathy
  • Direct clients to the resources that answer their question
  • Monitor engagement and flag drop-offs or disengaged participants- followup with them.
  • Admin, QA, and Continuous Improvement
  • Regularly test and maintain program links, automations, and lesson sequencing
  • Keep SOPs up to date and improve processes over time
  • Suggest improvements based on participant feedback and operational bottlenecks
  • Collecting testimonials from participants
  • Updating the website with testimonials and other edits
Requirements

Technical Skills:

  • Strong technical skills to manage day-to-day operations
  • End-to-end program operations management experience
  • Excellent English communication skills
  • Ability to work independently

Skills and Qualifications:

  • Proactive and organized individual
  • Strong technical skills
  • Excellent English communication skills

Benefits:

  • Opportunity to work independently
  • Chance to improve processes and suggest improvements

Others:

  • Must be able to troubleshoot access issues and subscription problems

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