Customer Service Advisor

1 day ago

Davao City, Davao, Philippines beBeeCustomerService Full time ₱298,210 - ₱349,940

Customer Service Excellence Role

Job Overview

We are seeking an exceptional individual to join our team as a Customer Service Representative.

About the Role

The primary responsibility of this position is to deliver outstanding customer service support and resolve routine problems related to products or services. This involves:

  • Ensuring high-quality service meets contractual Key Performance Indicators ('KPIs')
  • Cultivating strong relationships with customers by actively listening to their needs, empathizing with concerns, and providing personalized solutions
  • Maintaining up-to-date knowledge of client offerings and expertly guiding customers through available options
  • Recording detailed information in call tracking databases for future reference
Key Responsibilities
  1. Elevate customer satisfaction levels through prompt resolution of issues and effective communication
  2. Collaborate with internal stakeholders to enhance business performance and improve processes
  3. Foster growth opportunities by offering relevant products and services
  4. Enhance skills and knowledge through ongoing training and professional development
Benefits

This role offers a dynamic work environment that supports career advancement and provides opportunities for personal and professional growth.

Requirements
  • Demonstrated expertise in customer-facing roles with a proven track record of delivering exceptional service
  • Strong problem-solving skills with ability to navigate complex customer queries
  • Effective communication and interpersonal skills with ability to build rapport with diverse customer groups
What We Offer

In addition to a competitive salary and benefits package, we provide:

  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The chance to work with a dynamic team and contribute to business growth
We're Looking For

If you're a customer-focused professional looking for a new challenge, please apply now.

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