Medical Transport Coordinator

1 day ago

Mabalacat, Central Luzon, Philippines beBeeDispatcher Full time $7,200 - $7,800

We are seeking a highly skilled and detail-oriented professional to fill the role of Medical Transport Coordinator.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have the ability to multitask with ease.

  • Key Responsibilities:
  • Dispatching and Scheduling:
  • Maintain accurate and up-to-date records of client information, including medical appointments and transportation needs.
  • Assign drivers to trips based on scheduling software, ensuring efficient use of resources and adherence to company policies.
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Customer Service:
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Data Entry and Documentation:
  • Maintain accurate and up-to-date trip records, client information, and driver logs.
  • Input trip details into scheduling software and update any modifications in real-time.
  • HIPAA Compliance and Confidentiality:
  • Handle sensitive patient information in compliance with HIPAA regulations and company confidentiality policies.
  • Ensure that all client details, medical appointment information, and personal health records remain secure.

This position requires strong organizational skills, effective communication, and the ability to troubleshoot dispatching issues efficiently.

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