Hotel Guest Service Professional

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeService Full time ₱2,500,000 - ₱4,500,000
Guest Experience Manager Role

This position focuses on creating a positive and lasting impression of the organization. A key responsibility is managing a team to deliver exceptional service during each shift.

Key Responsibilities:
  • Lead a distributed team to ensure seamless service delivery.
  • Work flexible hours, including Saturdays and Sundays, with two consecutive weekdays as your weekend.
  • Measure and improve team productivity, efficiency, and quality.
  • Oversee guest communications and personalized service via various channels.
  • Resolve escalated guest issues promptly.

Additional responsibilities include coordinating with operations to ensure apartments are ready for guests and finding ways to enhance guest satisfaction.

Why This Role Matters

As a Guest Experience Manager, you will play a vital role in shaping the organization's reputation by providing outstanding service and exceeding customer expectations.

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