Senior Operations Leadership Role

2 hours ago

Iloilo City, Western Visayas, Philippines beBeeLeadership Full time $80,000 - $120,000
Job Title:

Service Delivery Senior Director

Job Description:

We are seeking an assertive and independent individual who can work effectively in a team environment. The ideal candidate will have excellent organizational, planning, time management, and analytical skills, as well as strong team building, interpersonal, communication, and motivational abilities.

  • Coordinate with the executive team to make strategic decisions for operational activities.
  • Develop and implement plans to ensure the smooth progress of daily operations.
  • Direct Functional Directors and Program Managers on planning and execution, providing constructive feedback for continuous personal development.
  • Evaluate and improve business procedures according to organizational objectives.
  • Develop strategies and implementation plans to improve and standardize all aspects of operations.
  • Direct overall support processes and enhance customer satisfaction.
  • Stay up-to-date with industry trends and identify areas of opportunity to drive improvements.
  • Work with leadership to set team and individual KPIs, providing regular and actionable feedback.
Required Skills and Qualifications:
  • Bachelor's degree in Business or a related field preferred.
  • More than 10 years of experience as a Site Director or Sr Director of Operations in a BPO or shared services center.
  • Proven experience in managing both internal and external operations.
Benefits:
  • Competitive compensation package.
  • Adherence to government-mandated benefits.
  • Retirement Savings Program with Company Matching.
  • Life Insurance.
  • HMO on day one.
  • Paid time off and birthday leave.
  • Bonus and incentive plans.
  • Opportunities for skills training and personal and professional development.
Infinite Growth:

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