High Performing Team Leader

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time $90,000 - $120,000
Job Title: Team Manager

The Opportunity:

We are seeking a highly skilled and proactive Team Manager to lead and develop a high-performing team.

This critical role is responsible for ensuring consistent achievement of service levels and customer satisfaction, while continuously enhancing our phone support processes.

We are looking for a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence.

Joining our team means being part of a world-class Customer Experience (CX) team that has grown from zero to multi-figure revenue in just two years.

Our fast-growing and innovative organization offers a unique opportunity to take your skills to the next level and make a real impact on our customers' experience.

Key Responsibilities:
  • Establish and monitor key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Implement robust quality control processes to maintain high service standards and identify areas for improvement.
  • Leverage data and insights to refine Phone Support processes and enhance the overall customer experience.
  • Build and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
  • Develop and train new joiners for the role.
  • Document all team activities and outcomes to maintain clear records and identify trends.
  • Provide clear, actionable feedback to relevant teams and leadership to help improve processes.
Core Skills and Competencies:
  • Exceptional verbal and written communication in English
  • Emotional intelligence and empathy
  • Critical thinking and problem-solving mindset
  • Proficiency with customer service tools and analytics platforms
What We Offer:
  • A dynamic and fast-paced work environment with opportunities for growth and development
  • A team of experienced professionals who push each other to become better versions of themselves
  • 100% remote work arrangement and micromanagement-free environment
  • A competitive compensation package and benefits

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